Comma Group

The Comma Group is a cluster of companies, using Microsoft Dynamics CRM to follow up customers, with a link to invoicing and timesheets. The procedures that have to be respected are specific for the Comma Group. New users get a short face-to-face training; the e-learning is intended to be used as a refresher from time to time, as the CRM is generally used only once a month (when invoicing has to be prepared). The e-learning can also be used as an introduction when face-to-face training is not immediately possible.