Testimonial: Totara implementation at City of Brussels

More than 4.200 collaborators in different departments are serving the 179.000 citizens of Brussels, the capital of Belgium.

The City of Brussels aims to implement New Ways of Working (NWOW), so it becomes an organisation that provides and promotes the mobility, the communication and the collaboration with the administration, partners and providers.

This way of working demands new technologies, such as new software and hardware. To accomplish this digital transformation and to support the collaborators at best, the City of Brussels wished to develop a learning platform.

What was required from The Learning Hub?

The Learning Hub was selected with our partner LMS Totara after a tendering procedure. To start of the project, we organised a kick-off workshop in order to determine the specific configuration needs. All internal stakeholders from the City of Brussels were present at this workshop, from the graphic designer to the IT-specialists, involved HR staff members and off course the L&D staff members. With these attendees we could gather input from different perspectives. Based on the info we received during this workshop, we finalized the planning, with respect to the priority of all requested configurations.

During each sprint, a deep dive moment was planned to gather immediate feedback on finished tasks, or – in Agile terminology – user stories (‘US’). Since there are 2 languages commonly used in the City of Brussels, we made sure that every employee could reach the LMS in his own native language. When the configuration was finished and the administrators and course creators were trained, the City of Brussels started a pilot project. During this pilot the HR-department (130 staff members) tested the learning platform.

In order to provide the initial users enough content, the City of Brussels made a call upon our partner GoodHabitz, a content provider. They chose 40 courses from the GoodHabitz library which were loaded into the platform with several courses in different domains such as wellbeing (e.g. Stress Management), leadership (e.g. Teamwork, Motivation,) and communication (e.g. The Art of Feedback). Employees can easily log in with a Single Sign On solution and choose the preferred course from the catalogue.

Finally, the digital learning environment was rolled out to all end users, resulting in approximately 2.000 users that will be able to log onto the learning environment via Single Sign On. 

The City of Brussels is now perfectly capable of managing their own LMS. They are trained to upload their own content, create a new report and/or make adjustments to the dashboards when necessary. The Learning Hub is still their partner for all Totara support.

For a local public administration, it is essential to stick as closely as possible to the realities of daily life not only of citizens, but also of staff members. Digital technology is becoming more and more a part of everyone’s life and this obviously also applies to our learning and the way we learn. It was therefore obvious for the City of Brussels to be present in this field and to take advantage of the flexibility, immediacy and reach of a tool like e-learning.

Cyril Vanhamme

L&D Coordinator, Stad Brussel